Refund Policy

Last updated: July 17, 2024

Overview

Teskarn is committed to providing quality educational webinar services. This Refund Policy explains the circumstances under which refunds may be issued for webinar registrations, subscriptions, and related services purchased through our platform.

Webinar Registration Refunds

Standard Refund Eligibility

Refunds for individual webinar registrations may be requested under the following conditions:

Cancellation requests submitted more than 7 days before the scheduled webinar start time are eligible for a full refund
Cancellation requests submitted between 3 and 7 days before the scheduled webinar start time are eligible for a 50% refund
Cancellation requests submitted less than 3 days before the scheduled webinar start time are not eligible for refunds
No refunds will be issued after a webinar has commenced

Technical Issues

If you experience technical difficulties that prevent you from accessing a live webinar, you may be eligible for a full refund if:

The issue was caused by a failure of our platform or systems
You reported the issue to our support team during the scheduled webinar time
You attempted reasonable troubleshooting steps as directed by our support team
The issue could not be resolved, preventing your participation

Webinar Cancellation by Teskarn

If we cancel a scheduled webinar for any reason, all registered participants will automatically receive a full refund. Refunds will be processed within 10 business days of the cancellation notice.

Subscription Refunds

Monthly Subscriptions

Monthly subscription fees are non-refundable. You may cancel your subscription at any time, and you will retain access to subscription benefits until the end of your current billing period. No partial refunds will be issued for unused portions of a monthly subscription.

Annual Subscriptions

Annual subscription refunds are handled as follows:

Requests submitted within 14 days of the initial purchase are eligible for a full refund
After 14 days, refunds will be calculated on a pro-rata basis for the unused portion of the subscription period, minus a 15% administrative fee
No refunds will be issued for annual subscriptions that have been active for more than 6 months

Recorded Content and Digital Materials

Access to recorded webinars, downloadable materials, and other digital content is non-refundable once access has been granted or materials have been downloaded. This includes:

On-demand webinar recordings
Course materials and workbooks
Certificates of completion
Digital resource libraries

Refund Request Process

How to Request a Refund

To request a refund, please contact our support team with the following information:

Your full name and account email address
Order or transaction reference number
Name and date of the webinar or service purchased
Reason for the refund request
Any supporting documentation if applicable

Refund requests can be submitted via:

Email: info@teskarn.com
Phone: +380932986264
Contact form on our website at teskarn.com

Processing Timeline

Once your refund request has been received and approved:

We will send you a confirmation email within 2 business days
Refunds will be processed within 10 business days of approval
Refunds will be issued to the original payment method used for the purchase
Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account

Non-Refundable Services

The following services and fees are non-refundable under all circumstances:

Processing fees or transaction charges
Services that have been fully delivered or completed
Promotional or discounted registrations marked as non-refundable at the time of purchase
Third-party services or products purchased through our platform
Custom or personalized educational content created specifically for you

Special Circumstances

Medical or Emergency Situations

We understand that unexpected circumstances may arise. If you are unable to attend a webinar due to a medical emergency or other serious situation, please contact us directly. We will review your case individually and may offer alternative solutions such as:

Transfer to a future session of the same webinar
Credit toward another webinar or service
Partial or full refund at our discretion

Group Registrations

Refunds for group registrations are subject to the same timelines as individual registrations. Partial refunds for individual participants within a group booking may be available at our discretion, subject to a minimum group size requirement.

Disputes and Chargebacks

If you dispute a charge with your financial institution or payment provider before contacting us to resolve the issue:

Your account may be suspended pending resolution of the dispute
Access to services and materials may be revoked
We reserve the right to refuse future service if disputes are filed without first attempting to resolve the matter directly with us

We encourage you to contact our support team first so we can work together to resolve any concerns.

Currency and Exchange Rates

Refunds will be issued in the same currency as the original transaction. If your financial institution converts the refund to your local currency, any exchange rate differences or conversion fees are beyond our control and are not our responsibility.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Teskarn
Pushkina St, 77А, 77A
Poltava, Poltava Oblast
Ukraine, 36000

Email: info@teskarn.com
Phone: +380932986264
Website: teskarn.com